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You are at a bus station and need help finding the train station. What should you ask?
- a) What time is your train station?
- b) How do I get to the train station? ✓ (correct answer)
- c) How much is this train station?
- d) Can I try the train station on?
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A store has a jacket you like, but the size is too small. What should you ask?
- a) Do you accept cards?
- b) Do you have this in another size? ✓ (correct answer)
- c) Can I get a receipt, please?
- d) How do I get to the store?
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You call a doctor's office to arrange a visit. Which phrase is the best way to begin?
- a) Hello, I'd like to make an appointment. ✓ (correct answer)
- b) Hello, can I try it on?
- c) Hello, I'm on my way.
- d) Hello, where is the bus stop?
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Someone gives you appointment times too quickly, and you did not understand. What should you say?
- a) Can I call you back?
- b) Can you repeat that, please? ✓ (correct answer)
- c) I'll be there in ten minutes.
- d) I'm available on Thursday.
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You feel sick and want to tell a medical receptionist how you feel. Which phrase is appropriate?
- a) I don't understand.
- b) I'm not feeling well. ✓ (correct answer)
- c) I'm on my way.
- d) I'm available at 10 AM.
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You are busy and cannot talk on the phone now, but you plan to contact the person later. What should you say?
- a) See you next week.
- b) Can I call you back? ✓ (correct answer)
- c) Where are you from?
- d) Can I get a receipt, please?
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You want to ask a store whether you can pay with a credit or debit card. Which phrase should you use?
- a) Do you accept cards? ✓ (correct answer)
- b) Can you show me on the map?
- c) What times are available?
- d) Can I try it on?
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A person tells you, “I’m available on Thursday.” What are they communicating?
- a) They are asking someone to call them later.
- b) They can meet or schedule something on Thursday. ✓ (correct answer)
- c) They are asking where the appointment is.
- d) They are saying the appointment already happened.
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You are lost and want someone to point out a route. Which phrase asks them to use a map?
- a) Can you repeat that on Thursday?
- b) Can I get a map in another size?
- c) Can you show me on the map? ✓ (correct answer)
- d) Can I call the map back?
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Which phrase is most appropriate when ending a brief, polite conversation?
- a) Have a nice day! ✓ (correct answer)
- b) When is your shift?
- c) I have a headache.
- d) How much is this?