Option APros shows who we are, looks friendly, nice pictureCons Is he a brand?_Option BPros it's a lot of funCons looks like a kid_Option CPros stands out, most artisticCons wouldn't want that guy to come to your door; too serious_DecisionRethink the logo; draw in the style of Option C, but without a plumber in it.

In both emails she wants to convince Bob that her option B is the best choice.

Anna,_Thanks for your email. Ijust tried to phone you, but I'm afraid you've left for the day, so we'll need to continue this discussion by email._I was surprised to hear that you felt the question hadn't been resolved in the meeting. I understand that you particularly liked Option B, but I think we have to accept that all three of us need to be happy with the choice. I feel strongly that we need some fresh input from the designer._I'm happy to discuss it further, but Ithink we really do need to go back to the designer and come up with some more ideas._Speak to you soon._Bob

1. ﻿﻿The second is more appropriate because it's more polite and less combative.2. ﻿﻿She apologizes for emailing because it can be difficult to communicate clearly and politely by email. It's easy to misunderstand tone.﻿﻿3. The first is more combative, the second is more cooperative.

Dear Ant_I'm afraid I may not have explained myself very clearly in the meeting yesterday. I've had second thoughts about what we discussed._I did say l'd accept the local idea if we all agreed but i wonder if we could discuss it more as I think we should choose a more worthy cause. I'm afraid I don't think we thought things through enough. Could we discuss it again?_Thanks_Best wishes_Helen

3.4 Which one gets your vote?+Workbook

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