Before you start writing, identify the audience and the purpose of your report. 

What ideas can you develop and include in your answer?

Read Text C, and then answer Questions 2(a)–(d) and Question 3 on the question paper. Text C: Mrs Palfrey at the Claremont This text is taken from the start of a novel. Mrs Palfrey, whose husband has recently died, moves into a hotel in London called The Claremont. Mrs Palfrey first came to the Claremont Hotel on a Sunday afternoon in January. Rain had closed in over London, and