Answers1 ﻿﻿Have you got a minute? What's up? I have a favour to ask. I don't suppose ... That's a bit tricky. Unfortunately, ...2 ﻿﻿Could I have a word? What's on your mind? I have to apologize. Don't worry.3 ﻿﻿Sorry, but if you have moment... What can I do for you? I've got a confession to make ... The thing is ... That's a bit awkward.4 The thing is ... I'm sorry, but ...5 ﻿﻿What's on your mind? I'm sorry, but ... The thing is ...

Answers1A 2P 3P 4A 5P 6А

Answers<ol><li>﻿﻿She wants to borrow his leather jacket.</li><li>﻿﻿He says no.</li><li>﻿﻿She forgot to do something she was supposed to do.</li><li>﻿﻿He says it's OK and asks her to do it now.</li><li>﻿﻿He left a company laptop on the train.</li><li>﻿﻿She's upset but professional, and says they need to call the police.</li><li>﻿﻿She wants him to move his van a short distance.</li><li>﻿﻿He agrees to move it after not being very nice to her.</li><li>﻿﻿He wants a pay rise.</li><li>﻿﻿﻿She says they can consider it once he starts arriving on time to work every day.</li></ol>

Answers<ol><li>﻿﻿He claimed it was because his boss didn't like him.</li><li>﻿﻿Probably because he has frequently arrived late for work.</li><li>﻿﻿He is going to try to arrive on time or slightly early for a month and then the situation will be reviewed / he will have another meeting with his boss.</li></ol>

Answersclaimed, alleged, accused, acknowledged, denied, urged, admitted, insisted, refused to admit, proposed, suggested, agreed

Answers1c 2d 3a 4f 5b 6e

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11 you got a minute2 I do for you3 I wanted to talk to you about4 the thing is5 nuisance6 couldn't7 'm sorry|21b 2e 3c 4f 5g 6d 7a|31 a Sorry, but if you have a moment...2 a l have to apologize.3 a ls there any way... ? b I have a favour to ask.4 a That's a shame, but I understand. b Don't worry. It doesn't matter.

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41 aP bA2 aA bP3 aA bP4 aP bA5 aP bA6 aA bP|51g 2c 3a 4h 5b 6d 7f 8e|61 claimed2 allegedl<s>y</s>3 making4 admitted by5 acknowledged <s>that</s>6 proposed7 agreed <s>of</s> to8 are urged / are being urged|71 acknowledged2 admitted3 accused4 denied5 suggested6 insisted7 agreed|8(Suggested answers)1 The team acknowledged that they don't always answer emails quickly enough.2 They discussed briefly what was acceptable and agreed to reply to customers within twenty-four hours.3 ﻿﻿It was claimed that some emails need more time to reply to due to information gathering.4 ﻿﻿It was proposed that a short email be sent to update the contact concerned.5 ﻿﻿Two members alleged that they could see no system in who to copy into emails.6 ﻿﻿They urged us to look at today's emails as examples.7 ﻿﻿Several members admitted to copying in too many people.8 ﻿﻿All were asked to monitor things and reduce the number of recipients if possible.